Our privacy policy

Collection and use of your personal information

This document is to be read in conjunction with the Standard Self Storage Agreement; it forms part of the legal relationship between you, the Storer and the Owner/Facility, its employees and any other person entitled to enforce the SSSA.

Your Personal Information

We need to collect and use your Personal Information to provide you with storage. This information includes your name, license number and address. You may choose to not provide the Facility with this information, but not doing so may affect our ability to provide you with storage. The facility is authorised to collect and release your information:

The Facility may collect information about you including your Personal Information to assist:

• in the provision of storage to you;
• in maintaining your account;
• in the event that we need to enforce our agreement with you in any way.

The Facility may disclose any information we have about you including your Personal Information to the following:

• Government departments;
• law enforcement agencies, including the police;
• investigators;
• any person who can demonstrate to the satisfaction of the Facility a legal or equitable interest in the goods stored;
• liquidators, administrators or other persons appointed to administer the Storer’s financial affairs;
• debt collection services;
• your alternate contact person;
• agents for any of the above.

You make the following authorisation regarding your Alternate Contact Person:

• that you have the right to disclose information about them including their Personal Information;
• that you will inform them that you have made this disclosure;
• that the Facility may use this information as we would Personal Information collected about you, the Storer;
• that they may access and correct the information held by us in the same manner you, the Storer, may correct your Personal Information.

Your Rights

You may view and correct your Personal Information by:

• giving reasonable notice to the Facility that you wish to view your Personal Information;
• attending at the Facility;
• advising the Facility in writing that your Personal Information is not correct and provide written corrections.
• In the event the Facility does not agree to correct your information in accordance with your request you may have a statement attached to the information stating the correction you wish to be made.

This website

When you send us a quote request through this website, we collect the details you type in: your name, phone number and/or email address, what you’re storing, the size and timing you’re after, and any message. We use them only to reply to your enquiry.

• Your request is emailed straight to us using Resend, an email delivery service based in the United States. The website itself doesn’t keep a copy.
• The website is hosted by Vercel. We use Vercel Web Analytics to count visits to each page; it doesn’t use cookies or identify you.
• The maps load map images from OpenStreetMap, which sees your internet address when your browser requests them, as with any website.
• The website doesn’t set any cookies of its own.

More Information

If you would like any further information regarding how your Personal Information is handled please contact one of our staff members.