Everything people ask us

Of course. Give us a call on 1300 003 008, email info@store4u.com.au, or have a look at our units - sizes run from 3m × 2m up to 9m × 3.5m with a description of what usually fits in each.

Absolutely - it's encouraged. Every unit has a generous 3m of height, which is exactly why choosing the right size matters. We don't want you paying for space you don't need.

Yes - if it fits in the unit, we'll store it. We've stored cars, trailers and caravans before. Just put something down to protect the floor from oil, and like everything in your unit, it's up to you to insure it. Not sure it'll fit? Call 1300 003 008 with its measurements and we'll tell you which unit works.

If your goods are worth storing, they're worth insuring. Stored goods are often covered by home and contents policies, but always check with your insurer. If they're not covered, we can arrange a policy through self-storage insurance specialists Midland Insurance.

Yes - nothing hazardous, illegal, perishable or living, and nothing irreplaceable or worth over $2,000 unless it's itemised and insured. The full list is on our what not to store page.

Whenever suits you. We're open to customers 24 hours a day, 7 days a week - the most convenient time is sometimes the most inconvenient one, and we get that.

You'll collect a key for the front gate when you move in, and it gives you access 24 hours a day. F block at 16 Smith Street has an electronic gate instead. The key comes back to us when you move out.

2m barbed wire fencing runs the perimeter of every facility, with locked front gates and CCTV at all three sites. Each unit has two locking mechanisms and you supply your own padlocks - the more robust the padlock, the better.

Every unit is ground floor with drive-up access, and a rental truck fits too. The driveway runs the full perimeter of each property, so you'll never have to reverse out.

Yes. Each unit has two locking points that take padlocks - whether you use one or both is up to you. Supplying your own means you, and only you, can open the unit.

In short - yes. A move in needs your rental agreement, EziDebit form and personal information document signed, your licence scanned front and back, and your first month paid. Half an hour and you're in.

A $100 deposit is paid before you move in, and it's fully refundable as long as the unit is left clean and the gate key comes back. As a family business it's what protects us from the occasional abusive storer.

Through EziDebit Global Payments, from your bank account or credit/debit card - so you never have to remember when rent is due.

Every new customer signs a rental agreement, an EziDebit online payments form and a personal information document. The agreement and information document come from the Self Storage Association of Australia, so both sides know exactly where they stand.

One month.

Happens every week - removalists, settlement delays, unexpected downsizing. We'll go month by month for as long as you need. All we ask is two weeks' notice before you go.

Not much. Give us two weeks' notice, take everything with you, and give the unit a sweep. A unit left dirty means the deposit isn't refunded.